Job openings for customer relation manager in pune

Job description
Handling post sales activities
End to end CRM activities
Booking Confirmation and take confirmation from customer to deposit the cheque
Discussing the loan process with customer and attach the customer with banker
Looking after regular collections
Looking after loan process and sanctions till disbursements
Preparation of agreements
NOC Process
Preparation of sale deed and co-ordination for registration
Preparation of handing over process documents in co-ordination with technical team
Responsible for standard collections procedures.
Feedback of demand letters and reminders for late payments.
Maintain cordial relations with customers to sustain profitability of business.
Maximizing customer's satisfaction by monitoring customer complaints and handling customer grievances and resolving their issues for customer retention.
Making Allotment Letters, Demand Letters, Reminder Letters, Pre-Cancellation Letters and Cancellation Letters along with interest statement.
Receiving payment by cheque/D.D./RTGS/NEFT and entering in the system and forwarding to account department.
Replying mail of existing customers.
Customer queries.
Complete documentation of clients.

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